Help & FAQs

Last updated: 31 October 2026

Are Your Computers Refurbished?

Most of our computers are refurbished. We also sell new and open-box products where stated. Each listing identifies the condition.

What Do Grades A, B and C Mean?

Our grades describe cosmetic condition. Grade A has minimal wear, Grade B shows some signs of use, and Grade C has more noticeable cosmetic wear. Products must function as described.

Do Products Come with a Warranty?

Yes. All products include our 1-Year Warranty unless stated otherwise on the listing. See 1-Year Warranty.

How Long Does Delivery Take?

Standard UK delivery is estimated at 2–3 working days and Express at 1–2 working days from ordering. See Delivery Information.

Is Delivery Free?

Standard UK delivery is free on orders over £99 after discounts.

Can I Upgrade the Memory or Storage?

Memory and storage options are available on selected computers. You can choose your preferred specification on the product page.

Can I Return an Item?

You can normally cancel within 14 days of receiving your order. See our Returns & Refunds page for details.

What If My Computer Develops a Fault?

Email orders@compuzone.co.uk with your order number and a description of the problem.

How Can I Track My Order?

We'll email tracking details when your order is dispatched. You can also check your order through My Account.

Do You Supply Schools and Businesses?

Yes. Visit Education & Business to request a quotation for multiple computers.