Your 14-day right to cancel
You can cancel your order within 14 days without giving a reason. The cancellation period ends 14 days after the day you, or someone you nominate, receive the goods. If your order arrives in separate deliveries, it ends 14 days after you receive the last item. You can also cancel at any time before your order is delivered.
Once you have told us you are cancelling, you have a further 14 days to send the goods back.
This applies to all our standard products, including refurbished computers, monitors, accessories and computers configured with our standard RAM and SSD options.
How to cancel
You do not need to give a reason. Simply tell us clearly that you wish to cancel before the cancellation period ends — the quickest way is to email orders@compuzone.co.uk with your order number. An optional model cancellation form is available at the end of this page.
How to Return an Item
Email orders@compuzone.co.uk with your order number and details of the item you're returning.
We'll provide a returns reference, the return address and any relevant instructions.
Pack the item securely and include the returns reference with your parcel.
Your cancellation is effective as soon as you tell us within the cancellation period. You don't need a returns reference to exercise your right to cancel.
Condition of returned items
Please pack items securely — in the original packaging if you still have it — and include all chargers, cables and accessories supplied.
You may handle and inspect goods as you would in a shop. If an item has been used beyond that, we may reduce your refund to reflect any loss in value.
Return postage
For change-of-mind returns, you pay the cost of sending the goods back. We recommend a tracked, insured service, and keeping your proof of postage. If your item is faulty, damaged or incorrect, see the section below.
Refunds
If you cancel your whole order, we refund the price of the goods and the standard delivery charge you paid. We do not refund the extra cost of a more expensive delivery option you chose. If you cancel part of an order, we refund delivery charges where the law requires.
We will make your refund:
- within 14 days of the day we receive the goods back, or
- within 14 days of the day you give us evidence that you have sent them back, if that is sooner, or
- within 14 days of the day you cancel, if we have not yet sent the goods.
Refunds are made to your original payment method unless you agree otherwise, at no charge to you. We do not charge restocking fees.
Faulty, Damaged or Incorrect Items
If something arrives damaged, develops a fault or isn't what you ordered, please contact us with your order number and details of the problem.
We'll advise you on the next steps and arrange the appropriate remedy in line with your consumer rights. We will cover reasonable return costs where required by law.
Unless the product listing states otherwise, your purchase also includes our return-to-base 1-Year Warranty, which provides additional protection without affecting your statutory rights.
Protecting your personal data
Before returning a computer, please back up any files you want to keep and, where practical, sign out of your accounts and remove passwords or PINs. Returned devices may be reset or securely erased, so anything left on them may be permanently deleted.
Model cancellation form
To cancel an eligible order, simply email orders@compuzone.co.uk with your order number and tell us you wish to cancel.
Alternatively, you can use our optional model cancellation form.