Privacy Policy

About Compuzone

Compuzone sells refurbished computers, monitors and accessories through its online store.

We use customer information to operate our website, process orders, arrange deliveries and provide customer support, as explained in this policy.

Data Controller & Privacy Contact

The data controller responsible for the personal information described in this policy is Compuzone, a trading name of A.L.S Trade Ltd. For any privacy question or request, email orders@compuzone.co.uk. Our registered company details are in the Company Information section of our Terms & Conditions.

Information we collect

Orders and checkout: your name, email address, telephone number, delivery and billing addresses, the products you order and your order history. Our secure checkout is provided on our behalf by our ecommerce service provider.
Payments: payments are processed by our payment service provider. We receive confirmation of payment and limited details such as the payment method type, but we do not see or store your full card details.
Customer accounts: if you sign in to My Account, our ecommerce service provider provides the sign-in on our behalf and stores your account details, orders and saved addresses.
Enquiries: when you email us, we keep your message and our reply so that we can help you.
Chat with Us (Cody): if you use our website assistant, we keep the messages you send, the assistant's replies and the product recommendations and other information it showed you. To prevent misuse, we also keep a coded identifier created from your IP address, which we delete after two days. If you ask for your question to be passed to our support team, we keep the name, email address and message you give us, together with a copy of the relevant conversation, so our team can reply.
Quotation requests: if you use our Education & Business quotation form, we store the details you enter, such as your organisation, name, email address, telephone number and requirements.
Returns and warranty claims: the information needed to identify and process your return or claim.

How we use your information

To process, deliver and support your orders, returns and warranty claims (to perform our contract with you).
To send service emails about your order, such as order and dispatch confirmations (to perform our contract with you).
To respond to enquiries and quotation requests (our legitimate interests, or steps you ask us to take before entering into a contract).
To answer your questions through our website assistant: helping you choose suitable products, explaining product specifications, configurations and our policies, helping with your own orders when you ask, and reviewing and improving the quality of its answers (our legitimate interests in helping customers and improving our service, or steps you ask us to take before entering into a contract).
To handle enquiries you send to our team through the assistant (our legitimate interests, or to perform our contract with you where the enquiry is about an order).
To keep records required for accounting and tax purposes (our legal obligations).
To protect our business and customers against fraud and misuse (our legitimate interests).

We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.

Ecommerce and payment service providers, which securely process orders, payments, customer accounts and transactional emails on our behalf.
Delivery companies, which receive the name, address and contact details needed to deliver your order.
Our website hosting and database providers, which store website content and quotation requests on our behalf.
AI service providers, which process messages sent to our website assistant on our behalf to generate replies.
Professional advisers and authorities, where we are required or permitted to do so by law.

We do not sell your personal information.

Cody, our website assistant

Cody, the assistant in our "Chat with Us" window, is an automated AI assistant, not a person. It answers using our product information and the policies published on this website. Its answers can occasionally be wrong, so please check the product listing and our policies before you buy.

Cody cannot place orders, take payments, or approve refunds or warranty claims, and it does not make decisions about you. Please don't enter passwords, card details or other sensitive personal information in the chat.

To generate replies, your messages are processed on our behalf by our AI service providers, under appropriate data protection arrangements.

Help with your orders

If you are signed in to My Account and ask for help with something you bought, Cody can look up your own orders. This can include the order number, purchase date, the products you bought, the specification and cosmetic grade you chose, and dispatch and tracking information. It can only see orders that belong to your signed-in account, and never your payment card details or anyone else's orders.

Cody can only read your orders. It cannot cancel or change orders, issue refunds or change your account details.

Any order information that appears in a conversation is kept with that conversation. If your question is passed to our support team, details of the order you choose may be attached to your enquiry.

Who can see your conversations

Authorised Compuzone staff may review conversations with Cody to improve its answers and to respond to your enquiries. Your conversations are never shown to other customers.

How long we keep them

Conversations with Cody are deleted automatically 90 days after the last message.
Support enquiries sent from the chat, including the attached conversation and any order details, are kept for 12 months after the enquiry is resolved. We may keep them longer where reasonably necessary for an ongoing warranty matter, a dispute or a legal obligation.

Fonts and images

Our website uses third-party services to deliver fonts, product images and other website content. When these resources load, your browser may share technical information, such as your IP address, with the relevant service providers.

Keeping your information

We keep personal information only for as long as we need it for the purposes described above, including to meet our legal, accounting and tax obligations, and to deal with returns, warranty claims and any disputes.

International transfers

Some of our service providers, including our ecommerce and payment service providers, our AI service providers and the services that deliver website content, may process information outside the United Kingdom. Where they do, we rely on the safeguards required by UK data protection law.

Your rights

Under UK data protection law, you have the right to request access to your personal information, and to ask us to correct, delete or restrict it, to object to certain uses, and to receive a copy of information you have given us in a portable format. To make a request, email orders@compuzone.co.uk.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

See our Cookie Policy for how this website uses cookies and similar technologies.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.