1. About Compuzone
Compuzone is an online retailer of refurbished laptops, desktop PCs, monitors and accessories, alongside selected new and open-box products.
These terms explain the conditions that apply when shopping with Compuzone. They apply to consumers buying for personal use.
For enquiries, contact orders@compuzone.co.uk.
2. New and refurbished products
We sell refurbished computers and monitors, and new, open-box and refurbished accessories. Each listing states the product's condition. Refurbished products have had previous use and are prepared and checked before sale.
3. Product descriptions and cosmetic grades
Each listing sets out the product's specification, what is included and, for refurbished items, its cosmetic grade. Grades describe appearance only. Photographs may show the model rather than the individual unit, unless the listing says otherwise. Every product must match its description and work as advertised.
4. Configurable computers and bespoke orders
Computers configured with our standard options, such as RAM and SSD capacity, are covered by your normal 14-day right to cancel. Only goods made to your own individual specification outside our standard range, or clearly personalised, may be excluded — and we will tell you and confirm this with you before you buy.
5. Prices and payment
Prices are in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken through our secure checkout; we do not see or store your full card details.
6. Your order
Your order is an offer to buy the products in your basket. The contract is formed when we send you our order confirmation email. If we cannot accept your order — for example, because an item is no longer available — we will let you know and refund any payment in full.
7. Availability and pricing errors
Stock can occasionally sell out before your order is processed, and a listing may occasionally contain an obvious error in its price or description. If this happens, we will contact you and you can choose to continue at the correct details or cancel for a full refund.
8. Delivery
We deliver within the United Kingdom. Standard UK delivery costs £4.99, or is free on orders over £99 after any discounts; Express UK delivery costs £7.99. Delivery charges include VAT and are shown at checkout before you pay. Responsibility for the goods passes to you on delivery to you or someone you nominate, and ownership passes once we receive full payment. See Delivery Information.
9. Cancellations and returns
You can cancel your order within 14 days of receiving the goods without giving a reason, and then have a further 14 days to return them. Full details, including refunds and our optional model cancellation form, are in our Returns & Refunds policy.
10. Arranging a Return
Please email orders@compuzone.co.uk before returning any item so that we can give you a returns reference and send you the returns address and packing instructions. Waiting for a returns reference does not delay or affect a valid cancellation.
11. 1-year warranty
Unless expressly stated otherwise on the product listing, products purchased from Compuzone include our return-to-base 1-Year Warranty. The warranty is provided in addition to your statutory rights. Full terms and conditions are available on our Warranty page.
12. Software and data
Any operating system or software supplied is subject to its publisher's licence terms. Third-party applications or services you choose to install are not supplied by us. Please back up your data before returning any device, as returned devices may be reset or securely erased.
13. Customer support and complaints
If you have a question or are unhappy with any part of our service, email orders@compuzone.co.uk with your order number and we will work with you to resolve it.
14. Your statutory rights
Nothing in these terms affects your statutory rights as a consumer. For independent advice, contact Citizens Advice.
15. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
16. Company Information
Compuzone is a trading name of A.L.S Trade Ltd, registered in England and Wales under company number 11269566. When you buy from Compuzone, your contract is with A.L.S Trade Ltd.