Warranty Period
Our standard warranty lasts for 12 months from delivery unless a different period is clearly stated on the product listing.
The warranty is provided by A.L.S Trade Ltd, trading as Compuzone, for products bought from Compuzone for delivery in the United Kingdom.
What's Covered?
Our warranty covers qualifying faults that develop during normal use, subject to the conditions and exclusions set out below.
Qualifying faults are hardware faults, for example in:
- motherboards and processors
- RAM, SSDs and other internal storage
- power supplies, chargers and internal electronic components
- displays, where there is a hardware fault
- other integral hardware components.
If we confirm a qualifying fault, we will repair or replace the item. If neither is possible or practical, we will offer an appropriate alternative.
What's Not Covered?
- software, operating system, driver or update problems
- viruses, malware and third-party applications
- accidental damage, such as drops, knocks or impact damage
- liquid damage
- misuse, neglect, incorrect installation or unsuitable operating conditions
- normal cosmetic wear and tear
- normal reduction in battery capacity with age and use
- unauthorised repairs or modifications that caused the fault
- data recovery, reinstalling personal software or loss of personal files.
These exclusions apply to this warranty only and do not affect your statutory rights.
Refurbished Products
Cosmetic marks consistent with a product's advertised grade are not a warranty fault.
How to Make a Warranty Claim
- 1Email orders@compuzone.co.uk with your order number and details of the problem.
- 2Our support team will advise you on the next steps.
- 3If the item needs returning, we'll provide a returns reference and instructions.
- 4Once assessed, we'll confirm the appropriate resolution.
Return-to-Base Warranty
Our warranty is a return-to-base warranty, which means a product needing repair or replacement comes back to us. For claims under this additional warranty, you arrange and pay for sending the product to us, and we pay to return the repaired or replacement item to you within the UK.
If a product is faulty or not as described, we will cover reasonable return costs where required by consumer law — see Returns & Refunds.
Your Data
Please back up important files before returning equipment. Repairs may require drives to be replaced or erased, and anything stored on them may be permanently deleted.